Absolutely terrible customer service

I have been cleared from debt review since March 2022. The councilor who assisted me have sent out clearance certificates to all the creditors, up untill now I thought everything was fine and I app**** for financing to buy a vehicle. Only to find out that Capitec has not cleared my profile.

After numerous attempts to rectify the problem, I am stil to talk to an actual person because ALL comms from them are automated responses and haven't been helpful at all!

I'm really disappointed in this company when it comes to customers services!

It seems that they're only interested in talking to you directly if they want to sell something I don't need!

I've sent my details almost 2 weeks ago yet no feedback or comms from them!