absolutely ridiculous

I put a complaint through to capitec bank on the 29th of July, and I specifically asked that I received an apology in writing, after countless calls from them and promises. To date no apology received. The branch manager and the regional manager refused to issue me with a written apology for some reasons I cant comprehend.

It is clear that this bank has no regard for its customers and that we are just walking bank notes to them. They continue to spit on my face. for those of you who believe this is a bank for the future think again.