Absolutely pathetic customer service

So yesterday capitec once again took it upon themselves to debit my account early (this has happened before)

My debit order date as confirmed by three agents is set for the 28th of each month

Days before I even received my salary,

I called in and spoke to a few different agents two agents in the collections department confirmed that these debit orders would be reversed (which never happened) great way of *****ing up someone's weekend quite early

Then the cherry on top of the cake was when this agent asked to update my details she updated my alternative number (selected the Incorrecf service provider) making it impossible for People to pay me as my contact number was changed on my account, when we noticed this I phoned in again later last night and I was told they suspect that I have been de*****ed, and my banking app aswell as all Internet banking was suspended and I would be required to go to the Bank over black Friday weekend when the malls are overcrowded and absolute chaos

This is the very first time I have received this kind of pathetic service from capitec. Even worse when you have an designated email address for these kinds of complaints and all these steps are followed to the T and you still keep getting referred to the next person/channel

Just about enough to make once consider changing banks