Absolutely No Help

I recently needed to make a payment and went into the branch to make said payment. I was told in the branch to use my cellphone to make the payment. I did not want to but they were insistent. <br> <br> I was told that I now need the proof of payment. I went into the branch and unbelievably they informed me that because I made the transfer using my phone I cannot get the proof of payment. This is absurd to me. Surely the bank keeps andacan access payment records. <br> <br> Additionally I inquired if I was registered for internet banking and was told I am. I enquired as I thought maybe I could find the proof of payment myself online. When I arrived home and tried to log onto my internet banking I discovered I am in fact not registered. <br> <br> I am so frustrated with this. Your ads say ask why. I'm asking myself why I am with Capitac Bank.