SR
Shawn R

1 reviews | Active since Jun 2017

19 Jun 2017, 10:30

Absolutely NO CUSTOMER CARE OR SERVICE

<p>So a montth or so ago. I wrote a review here about money taht was supposed to be credited to my account. So this is how complaint was handled:</p> <p>A week after my complaint was logged here, I recevied a call. </p> <p>Then after that I received two or three more calls. During the last call which was received on 17/05/2017 requesting me to submit documents, to finalise the complaint which I did, The email was sent on 17/05/2017 @ 08h50. </p> <p>To this email I received a replay stating that I will get PERSONAL feedback after 48 HOURS, This of course was an UTTER LIE AND BS, cause its more than a F£$%^&* MONTH and STILL NO FEEDBACK.</p> <p>So CAPITEC lets recap:</p> <p>YOUR customer service SUCKS!!</p> <p>Your COMPLAINTS MANAGEMENT CENTRE, is a HOAX AND has NO IDEA how to give feedback. PLEASE DO NOT, let your complaints people phone me, cause they dont give a ****. Rather let some one with some understanding of CUSTOMER CARE AND SERVICE phoneme this time. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jun 2017, 10:40
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank