1 reviews | Active since Dec 2015
Absolutely disgusting service
<p>At Capitec in Bayside Mall, I waited a few minutes while nobody was at the door to give me a ticket number. I then navigated the machine myself and got helped by someone who has then at first snowed little interest by looking elsewhere and talking to someone else while I am explaining my query to him, which was to open an account with them. Furthermore, he assisted me and I needed a proof of banking to give my employers, he gave it to me and told me I should let the gentleman at the door stamp it for me. I went to the guy at the door who looked like he was annoyed by me asking him for a stamp. Didn't look at me, I still remained being polite saying please and thank you which he did not respond to at all, besides giving a dirty look and rolling his eyes with his colleague who has then come to sit by the desk at reception. </p> <p>I can't even say that it is bad customer service because it is no customer service at all. </p> <p>Ridiculous! </p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
