Absolutely appalled by the service at Capitec Bank!

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Absolutely appalled by the service at Capitec Bank!

Capitec neglected my application of which expired this morning; I received no communication of this. I had to call in several times, only to find out that my application expired this morning of which I sent the last of the requested document on Saturday. Meaning this application could've been processed first thing this morning.

I had to reapply of which caused another hit on my credit score. Your service has been absolutely atrocious!

I would like to escalate this to a manger for further investigation. Absolutely appalled with the service, there has to be consequences for damaging my credit score due to lack of service!

Only to be reached via emails or WhatsApp as in out of the country for work.