Absolute ZERO response from Lelo!

<p>We opened a Capitec account in October 2016. The process was a pleasure and everything was done very effectively. HOWEVER, we have subsequently been trying to get Lelo to move a number of direct debits from another account to the newly opened Capitec account. My partner wrote the first mail to her on the 23rd of October. No response. He followed up on the 25th of October. No response. I wrote to her on the 26th and 28th. No response. I also tried contacting the branch, but the phone literally just rang. After our delight at the initial great service we received, we are now actually considering closing this account. I have proof of all the mails sent to Lelo.</p>