Absolute pathetic service

We have submitted a disability claim for my brother in law in about September 2019. All documents were submitted. After no response I then dealt with Rashied Burton and we then agreed to liaise by e-mail. Rashied is not responding neither even acknowledging my e-mails relating to requirements I requested.

Capitec makes it very daunting for a double amputee to submit a claim. They have all type of red tape and create barriers. I want to escalate this to the Ombudsman but Rashied is not responding to my request. I was just informed that he is now on leave meaning he probably just thrash my request in his junk mail.

I need compliance now. My brother in law is severely financially impacted but Capitec's lack of service.