Absolute incompetence

I am now done with being nice, asking nicely and staying calm..

Your company has now single handedly *****ed up my credit record be decreasing my credit score by 41 points because you say I missed a payment! This **** better be removed from my record as that isn't true.

Multiple times since October 2023 I have called and emailed and WhatsApped to have my debit date on my access facility changed to the 1st of the month due to the fact that my salary date has changed, I have even sent a letterhead from the company I am employed by stating that my salary date has changed. Every time I go through this process I get told that the debit date will be changed and every month my app still shows that I am in arrears and now it's reflecting on my credit score at Experian.

I am sick and tired of the absolute incompetence of the people employed by your bank and I want this **** fixed and the record removed from my record at experian!