DK
Dillon K
1 reviews | Active since May 2018
01 Dec 2023, 18:58
Abroad and cannot change my registered number
Hello
I'm abroad and my sim card doesn't work anymore. I contacted Capitec and explained my situation. I told them I'm abroad and my sim card doesn't get signal anymore, I cannot receive sms and I would like to change my cell number on my account.
They responded and said that it cannot be done and that I need to visit my nearest branch. Really?! What awesome customer service!!!
FNB changed my registered number to my abroad number and added my email to receive OTPs.
Why can't Capitec do the same?! Really disappointed!
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Capitec Bank's replyOfficial
01 Dec 2023, 19:12Good day Dillon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Dec 2023, 19:12
Official
Good day Dillon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank