Above Average Service from Capitec

I had a bereavement in my family last month and experienced financial challenges in the middle of making funeral arrangements. The funeral was taking place in the villages, with no access to financial institutions. Chantel Mabuza was handling my online application. The application was urgent. She updated me about the progress of my application regularly. She was very professional and compassionate; even went beyond the call of duty at some point. I remember how she called me on a Friday afternoon, a few minutes before the bank closed, the compassion in her voice. She was very sincere and told me she would not knock-off without ensuring that she receives confirmation of my application status. She handled my application better than my insurer. After verifying my details following the approval of the loan, she said: "I am very sorry for your loss. I hope you give your loved one the proper send-off they deserve". She was very courteous. I dont think I will ever forget this encounter with a service consultant. I hope Capitec recognises her.