Above and Beyond

I have always received great service from Capitec. Even when I encounter problems they are really quick to sort the issue out. A few days ago I had a problem with activating the app on my new phone. When I went into the Branch (Glen Garry) to sort it out we encountered issues, as it kept on giving an error message. Even though we were unable to sort the issue out at the branch (It kept on telling us to try again later) all the consultant could do was give me instructions to follow so I could try it again at a later stage. I went home and tried again but to no avail. However within the hour I received a call from the consultant assuring me that the issue had been sorted out and that I should try activating it again. It worked. Thank you for actually taking the time to follow up and make sure that the problem was resolved.