About funeral claim

Good day Hope you are doing well

Sir/Madam i have a problem with capitec bank they dont want to pay my claim since last year September, im stressed now because i owe a bank to burry my brother since i have a hope that i have i insure my brother now they play hide and sick about my money, and also they get the Inquest report,I don't know what must i do now im lost my case number is ***5, my cell number is ***, my id number is ***