TS
Tumelo S

1 reviews | Active since Mar 2020

09 Feb 2024, 08:50

A VERY DISAPPOINTING BANK!

I am sick and tired of this bank, i sent a voucher on the 19th of December 2023 I've been calling and enquiring about it, yesterday they said i could go redeem the voucher. The voucher is still not redeemable. Now I'm at the branch and I'm being told it will be sent back within 24 hrs. I've spent so much airtime, petrol and wasted so much time on this. I want my money today!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Feb 2024, 16:53
Official
Good day Tumelo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank