A verry bad customer service from Capitec bank !!!

I made 3 payments from capitec bank 3 days ago into betway and hollywoodbets the money went out my bank account but never reflected in either of those platforms I contacted betway and hollwyood they confirmed the issue was with capitec so I asked them to reverse the payments they still haven't done so it's been over 72 hours I run out of airtime whilst talking to a consultant and they don't even phone me back !! I've used R200 airtime trying resolve this and I know I won't even get that back too , the worst service I've ever received