A Total Disasterr!!!

I would like to lodge a formal complaint regarding my We Buy Cars vehicle loan application.

From the start this application has been a nightmare to say the least. I sent my documents right away and was told I needed to send me 6 months personal bank statements (which I sent from the beginning also with my business bank statements). I then resent the personal bank statements 4 times and eventually the agent called me on 16 January (her name is Kgomosto so from the Britts De Witt branch). Kgomotso said she now sees the bank statements and will process the application. Keep in mind that I sent EVERYTHING on the 5th already when I made the application but she did not bother opening all of the attachments as if she did she would have seen that everything was there.

Later that same day Kgomotso called to say she also needs an updated accountants letter. I then sent the requested letter on 22 January. I have had to pay my accountant for this letter by the way.

I called on 23 January to confirm if everything was now in order and was assisted by Gladys who said she sees the accountant letter now and would reopen the application so that it could be processed.

I had not heard anything so I called this morning and was told that both cases were now CLOSED. I then ask why and the agent from the call center told me that they are waiting for the accountants letter.

I then ask the agent if she could re-open the application and she told me THEY DO NOT ASSIST SELF EMPLOYED INDIVIDUALS???

What the hell is going on Capitec??

This is all extremely disappointing and I am beyond frustrated after spending a lot of time and MONEY getting the required documents in order.

Capitec PLEASE HELP ME SORT THIS COMPLETE MESS OUT URGENTLY.