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mpho M

1 reviews | Active since Feb 2015

25 Feb 2015, 21:55

A teller make a fool of me

I went to Capitec Bank in lifestyle mall centurion on 25 Feb and was given a bad attitude by Dimakatso.<br> i went to the bank and told the receptionist that i wanted to transfer money to the other bank. Kabelo gave me a slip number 032 and i waited on the queue or line. my number was called by cashier 1 (Dimakatso) and i approached. her. She then told me that she never called my number with an attitude. she further told me that i have to go back and get a new number. i asked how come my number is jumped because a number after mine was called (033). She just ignored me not listening to me as i was trying to explain how she called the numbers as she claimed that she only called the numbers with an A at the beginning. <br> Kabelo came to my rescue, when he investigated about my number, it was picked up that my number was called by cashier 1 which was Dimakatso and she still denied that. She was simply telling me that i was lying. <br> i need a formal apology from Dimakatso.<br> this can be investigated further...

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Feb 2015, 08:11
Official
Hello brampho1,

Please accept our apologies for the poor service experience you had!

Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank