A stop on my account

Capitec has put a stop on my account, I called the call center 3 times and I was told 3 different stories on why there is a hold on my account they told me to go to the branch. When I went to the branch they told me the same thing the call center told me and they don't know how to help me because the only person who can get me out of the situation is the person who reported my account. I mean how do I resolve the issue if I don't even know who reported my account, mind you They can't even tell me the exact amount that was sent in my account or when it was sent for it to be frozen. My account is frozen , all my money is in there, we are on lockdown. How am I supposed to survive considering the fact that I'm the only breadwinner in my family. Capitec is this how you treat your customer? You put a stop on someone's account and don't even warn them or want to hear their side of the story?? If this issue don't get resolved I will consider taking legal action against the bank.