1 reviews | Active since Nov 2016

31 Oct 2019, 15:41

A ridiculously appalling service, I am disgusted.

Pathetic service by Mpho at Counter 1 in Capitec Capitec Benoni. Very condescending and has no good regard for customers. She gave me a very nasty attitude as I approached her. She asked for my Id and when I gave her my ID she asked me to read out for her, then I asked her to staple the statement I printed on the self service machine but she just gave me an eye and continued with what she was doing. When I asked her why the attitude she just became hilariously appalling. She continued walking up and down and under the table without informing me what she was busy with like I'm just a nobody. Then she made calls and still didn't bother to inform me what the issue was. This service is of another level, in fact it's appalling and I don't think Capitec clients deserves to be treated with such disgust as I am livid from this behavior. Train your stuff very well to retain customers.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Nov 2019, 10:46
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply21 Nov 2019, 10:22
Official
Good day Ms Mahlangu

Please be advised feedback was sent to you via email.

Kind regards
Capitec Bank