1 reviews | Active since Jan 2017
A not so helpful bank in Capitec bank
<p>I did a cellphone banking last week and mistakenly punched an incorrect reciepient cell number and the funds went to a wrong person.I informed capitec bank and requested the funds to be reversed.the answer was that the person who got the funds is not picking up her phone,therefore they can't reverse the funds without her authority and i will have to take it up with the person on my own.so if you deposit money and it goes to a wrong person you won't get the money if the person is not willing to refund you,while the bank has capacity to reverse the funds but can't for some strange reasons.THAT IS HOW PATHETIC CAPITEC IS.</p>
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
the only solution or genuine feedback i expect is for you to get my funds back because the person is not responding to any calls.why not reverse the funds once and for all.should i suffer while you can help?if that doesn't happen i will have no choice but to seek banking services elsewhere and i bet no one in my cycle will want to experience the same,so i will advise my collegues,friends and family to reconsider you as a service provider.
the only solution or genuine feedback i expect is for you to get my funds back because the person is not responding to any calls.why not reverse the funds once and for all.should i suffer while you can help?if that doesn't happen i will have no choice but to seek banking services elsewhere and i bet no one in my cycle will want to experience the same,so i will advise my collegues,friends and family to reconsider you as a service provider.
Good day Ms Ceza
I provided you with telephonic feedback earlier today and I have informed you what you are required to do to recover your funds.
Kind regards
Riaan Jacobs
Good day Ms Ceza
I provided you with telephonic feedback earlier today and I have informed you what you are required to do to recover your funds.
Kind regards
Riaan Jacobs