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Felicity N
1 reviews | Active since Oct 2025
18 Dec 2025, 06:37
A month long query
I requested an old proof of payment on the 28th of November. I made a second follow-up today and found out the case has been closed yet my query has not been solved. How long should one wait for a proof of payment? I have an appointment that needs this p.o.p today.
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Replies (2)
Capitec Bank's replyOfficial
18 Dec 2025, 08:36Good day Felicity,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Dec 2025, 08:36
Official
Good day Felicity,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Felicity N's updateReviewer Update
18 Dec 2025, 10:55Thank you, my query has finally been resolved.
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Felicity N's update18 Dec 2025, 10:55
Reviewer Update
Thank you, my query has finally been resolved.