A MONTH LATER & CAPITEC STILL CANT ASSIST ME IN DOING A RECALL OR UPLIFTING THE HOLD FROM THE ACCOUNT SO I COULD ACCESS MY MONEY AS THEY SAID THEY WOULD DO(DIEPKLOOF SQUARE SOWETO BRANCH)

My matter is still not resolved! After going to the branch for me than 5 times, I'm now told that my query is with the complaints department and the branch is totally unable to help me.

What happened was I paid a R15 700 on the 23rd July 2025 to a blocked account without knowing the account was already blocked. First I was told the branch will assist with a recall and within 24/48hrs the money will reflect back into my account(after I had to submit my certified ID copy and affidavit stating what the funds were for and why I want to do a recall).

After 4 days of waiting, with totally NO communication or progress, I visited the branch very disappointed and I was advertised to bring the receiver into the branch, & we both need to submit affidavits with both our certified ID copies in order for the branch to remove he hold on the blocked account just for us to access the funds and after they'll blocked the account again till they done with investigation. We managed to do everything they said, waited for like another 3/4 business days but still NO update or communication from the branch.

When we visited the branch very frustrated; the consultants were rather angry at me because I wrote 2 reviews on hellopeter. After they advised me to log the complaint so higher management and complaints can see to try and assist because clearly the ***** department doesn't know how to do their job.

We asked why we weren't contacted after the response on hellopeter said they would be in contact within the next business day, they told us they tried calling us but they couldn't get thru because we changed our cell number(whilst we have the consultant Thami on our WhatsApp).

I'm logging another review after I updated my number just HOPING for capitec to resolve this issue. I would understand if someone said I de*****ed them of their money or I rob them that's why Capitec can't unblock MY funds. But I mean this is my hard working HONEST money I made and Paid to a guy I regularly buy my spares from.

Since the 23rd July 2025 I've been struggling with my money. Today is the 26th August 2025. Literally longer than a month later I'm still struggling. Guys this is NOT a R1000 or R500 I can easily write off. I never paid my rent for July month, I made arrangements with my landlord that I'd pay double in August with interest to obviously make up for the previous month. Guys please assist, whats the next step if this issue doesn't get resolved? I asked the branch if I could complete the complaints form in the branch so I could obviously visit the ombudsman, the consultants Thami and partners said I couldn't because the matter is already with the complaints department. But even after updating my number and waiting for longer than a week the complaints department still never tried making any contact with me? How do I take this matter to the ombudsman because it honestly seems capitec is running in circles with NO updates or answers as to what's next?

A month of back & forward in & out of the branch with still NO progress or confirmation!

I'm behind on Literally ALL of my commitments.