a loyal client.quick to take my cash!

Unreal!!! Where do I start, I have been a loyal capitec client for many years with no complaints in. The past and an unreal amount of money passing through my account. Suspicious cash was drawn from my account on three occasions, my sim card was inactive and apparently my hard earned cas was drawn at a saswitch ATM.I immediately changed my card and online passwords etc and was given an \incident"number and was told it will take 14 working days to investigate. Time is up and not one person called me!!! I have called twice to find out the status and still the ol \""we will pass the message on to the relevant department line\"" my banking fees were 358 last month alone!!! If nobody gives me clarification then its the ombudsman and the press. Capitec I have expected more from you!"""