A horrible treatment by ***** department at Capitec

Account on hold . I've been to the bank 4 times this week with no assistance. My salary Account was placed on hold as a result of *****ulent activity detected . I was a victim of ***** on the 13th December.. held captive by 5 men who demanded I give them my app credentials. They were able to log in after a few attempts my app even blocked . They had me waiting until we could log in into the app , when they found our I did not have any money they then asked me to call one contact to transfer money before they could release me which I did . Later on they brought in a second victim which they took money from , when they struggled to manuever his app they then transferred an amount into my account as it was easy to send cash send transactions. Reported this matter to the bank , sent an affidavit and my pay slip which I was asked to do. To my horror, no communication was made with me till today I've been in and our of the bank using money I borrow from people to get there . On my salary day I still can not access anything from my bank as the matter was not attended to , not even escalated to the relevant department by the bank . No one takes this investigation serious because they don't have to suffer not being able to pay their bills or even buy food or fuel . What angers me the most is how every person we called was so nonchalant and not promising to resolve the matter for me .