A electricity voucher that was promised to be refunded.

Hi, I bought a Electro voucher for electricity on the 5 of October 2025, and I have not received any voucher. And I called several times to be assisted to get my voucher. And I was told they are investigating the matter and they will come back to me and no one did. Continue calling 2 to 3 times in a week explain the matter to different people from their call centre. I have asked to speak to their manager because none of them seems to know how to help me with the voucher. I was taken for as ride and disappointment how this matter and some rude consultant and disrespect and lies.. so *********** and so unbelievable that a whole Capitec including managers they don't know how to solve such a small amount of money... And giving their clients false promises to call, where by conclusion of the refund that was said it will be refunded within 24 hours till now I have not received my refund. So fast forward they are *****ing from clients. And continue calling as their know how to be asking questions after spending so much time on the call with the impression that is getting sorted out I get same stories and as far as escalations till now... How do we trust them with our monies if they are dishonest and continue lying... I hope this get to the relevant people. Of my experience I concluded that this is what they are operating *****ing from clients and we don't get to say anything. I was patients until I lost my cool seeing that I have been played... Some they even laugh at me during the call. I wouldn't advice anyone to Bank with Capitec Bank the wors bank with bank charges and still they are helping themselves. Black sisters and brothers we are mislead by this Capitec Bank...