A DISCRUNTLED CUSTOMER OF CAPITEC BANK

I am a customer of capitec bank since 2013. I recently migrated to the USA and upon attempt to use their visa debit card i realised it wasnt working. They recently upgraded their banking app and as i attempted to install it on my smartphone i couldnt do it. I have made series of complaints via emails and phone calls and all that i hear is that the issue is excalated and no one calls back. Recently one of their agents (Amanda) sent an email requesting for more details about me which i did and she promised that she will be calling me via Skype. She never did. Later on she said she will be using Microsoft team and somehow she never came back or called. Each time i call its from one pillar to post. I cant have access to my accounts and my bills in SA are incurring additional charges and destroying my credit.

A DISGRUNTLED CUSTOMER ***