A disastrous experiment

Sies capitec sies,it is with a heavy heart that I'm writing this...I'll start from the beginning, my father went to the branch to reverse a debit order, upon the debit order been reversed he got a call from capitec saying there's another debit order that's unauthorised, then they ask if they can reverse it, my dad then refused as he wasn't aware of it.

Literally an hour later over R140k was taken out of his account. He went to the police station to open a case,we then went to capitec with the case number but they were utterly useless. They called another bank to block the money from bring transferred/taken out...what made things worse was that R120k went into 2 different capitec accounts but they couldn't block the account...

Till this day the money hasn't been recovered and whenever he wants to speak to the lady who reversed the debit order first time round she isn't at work or she's at a different branch.

If there are any capitec users reading this please be aware of such ****s...better yet I'd advise you to look for a better bank that'll help you as an individual whenever things can go south.

Please spread the word and make sure this doesn't happen. The branch manager was useless and full of ****,I wouldn't be surprised if they all work together.

To the CEO and chairman, if you don't take your customers seriousl when such matters arise it's only a matter of time till the bank goes south