BM
Boitumelo M

1 reviews | Active since Aug 2022

12 Dec 2023, 15:31

A disappointed client.

I experienced the most ********** service from Capitec in Protea Glen mall. As a capitec client I am very disappointed with the staff specifically a lady named Boitshoko. I actually was there to make a query with regards to a business banking account she just handed me a leaflet, rolled her eyes and told me she is in a rush if I have any questions I should rather SMS, not giving me any chance to actual question her and leave with a satisfied response and this incident took place on the 12th of December 2023. She showed no compassion for clients and rude.

0
Replies (4)
Capitec Bank
Capitec Bank's reply12 Dec 2023, 15:46
Official
Good day Boitumelo thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,

BM
Boitumelo M's update12 Dec 2023, 19:31
Reviewer Update
Thank you so much for your response. I'll definitely will be waiting
Capitec Bank
Capitec Bank's reply12 Dec 2023, 21:02
Official
Good day Boitumelo thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply14 Dec 2023, 12:00
Official
Good day

As discussed telephonically, I trust that your issue is now resolved. Please take the time to rate our service on the below link:

 https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Kind regards
Complaint Management
Capitec Bank

Best regards,