CF
Carmen F

1 reviews | Active since Aug 2017

04 Jul 2019, 08:22

A deduction was done without my authorization

Good day

I did a purchase on Saturday at the Southgate Debonair Branch and I made a payment of R185 which went off from my account. This morning I received an sms at 05:18 with the same purchase done from my card for R185. I want to know whos fault is this between Capitec and Debonair and how on earth is it possible that a purchase was made from my card without me approving it or even being at the shop to swop it. Southgate only opens at 09:00 so its impossible for me to have bought pizza that time of the morning. I want my funds reversed back into my account today still as Capitec should have been secured. I will be opening up a ********** case against the Southgate Branch and if my bank cant resolve this matter and investigate then I will move to another bank.

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Jul 2019, 09:12
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
 
 Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Jul 2019, 12:51
Official
I sincerely apologise for the inconvenience caused.  The matter was corrected and resolved.  If you have any further questions in this regard, please do not hesitate to contact us on ***.

Complaint Management
Capitec Bank