A COMPLAINT WITHIN A COMPLAINT

Beyond disgusted by the way my complaint is being handled by a Meesha in the complaints department, she asked for a document from me on Friday the 17th which I promptly sent via email to an email that she sent me, zero acknowledgement from her, I called "client services" today ( this is how I was corrected by consultant Andiswa when I asked if I was speaking to customer services, apparently it matters that they are rather client services than customer services)..anyway I ask to speak to Meesha only to be put on hold for more than 6 minutes !!!!! and she (Andiswa) gets back to me saying Meesha says she would call me back!!!!..I ask if there is an update on the notes about my complaint and she tells me there is a vague update posted on the 20th which was YESTERDAY!!!!...how on earth is there an update on their system when no one has even bothered to contact me, I now had to send a chase email chasing feedback on a complaint!!!!! beyond shocking , I have started shopping for new banks now, I am ready to part ways with capitec after 13 whole years of loyalty ...they have left a really bad taste in my mouth...I cant even say they have bad service...THERE IS NO SERVICE!!!