A change is not as good as a holiday

End January 2020 I got a loan with Capitec with the agreement to pay off in 24 months. 4 June 2020 I received an e-mail from the bank informing me that the credit insurance premium will be increased due to the impact of the covid19 pandemic. My request to cede the insurance was refused as my life policy does not provide for retrenchment. I had no choice but to accept. Disappointed because I've hoped that not applying for the payment holiday would be looked upon favourably. Fast forward to 30 June 2020- The bank informed me that my loan term will be extended to recover the increased credit insurance premiums. What? Does this mean I will be paying the increased difference for the past months when I didn't die or get retrenched? It get's better: I am also notified that the number of instalments remaining, will increase from 19 months to 20 months. Debit order will be adjusted. I pay a premium of R3403 per month currently. So they just decided to add an extra premium- 'coz they can. How great that the bank does not need to consult me or provide alternative options on a binding agreement. When I signed the contract I did not realise this is a living document that can change on a whim. I can't wait to see what other yummy surprises capitec bank has in store for me for the remaining 20 months. This is my second personal loan with capitec and there was not 1 problem with the first. I have sang their praises since. It break's my heart to know how little i am valued in this relationship.