A bunch of unprofessional and *********** con artists!!!!!

This is a ********** bank with a bunch of unprofessional and *********** staff members. I will never open an account with this bank no matter how low my income. We're still waiting for my late sister's funds to be transferred to my mom's account. They've been sending us from pillar to post as if we're applying for a loan. My sister passed on 15 June from Covid-19 after giving birth to a girl child who also have respiratory problems. A death certificate was submitted to them shortly after my sister's passing. They took their own time to freeze the account exposing it to ********** transactions. R8000 was withdrawn of which we don't how it happened. Reported the matter to Westgate mall with no success everytime when we go there for a follow up there's a new story. Further to this, more funds were paid into my sister's account by her employer, we instructed this bank to perform an inter transfer from my sister's account to my mom's account, they came back with a lame excuse to have the death certificate stamped. How would a ****** stamp revive the life of my sister??? Their systems are so stupid that they're not linked to the department of home affairs - failing to even pick up that the country was on level 4 at that time. Heartless individuals are sitting behind computers making decisions to con helpless families of their funds. We will be logging a formal complaint with ombudsman, this bank must be abolished period!!!!