NT
Ntombifuthi T
1 reviews | Active since Mar 2020
22 Nov 2024, 13:06
A bunch of ****mers
I have had 3 incidents where my money just dissappears without being accounted for. The call center agents on the WhatsApp number provided on the capitec app are ***********. I spent 45 minutes of my time waiting to speak to someone on their "*****line". Imagine holding for a whole 45 minutes without an answer. Wow!
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
22 Nov 2024, 13:32Good day Ntombifuthi,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply22 Nov 2024, 13:32
Official
Good day Ntombifuthi,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
NT
Ntombifuthi T's updateReviewer Update
25 Nov 2024, 12:36Someone contacted me on Friday and she was rushing to close my complaint. I am still without my money and I've been calling different departments withing Capitect bank trying to make a follow up and I am just being sent from pillar to post. I have tried to send Sabrina and email as she was "assigned to my query" and she has not rep****.
NT
Ntombifuthi T's update25 Nov 2024, 12:36
Reviewer Update
Someone contacted me on Friday and she was rushing to close my complaint. I am still without my money and I've been calling different departments withing Capitect bank trying to make a follow up and I am just being sent from pillar to post. I have tried to send Sabrina and email as she was "assigned to my query" and she has not rep****.