A Branch Manager with a very bad attitude

I went to Capitec Bank on the 22nd of October to try and open up an account for my daughter. I was told i coudnt open the account because of my proof of residence. I explained to the branch manager that i am from Pretoria and all my proof is that side, the only proof i had was what standard bank could give me as their bankstatements dont have the address on them. With attitude, she turned and told me she knows for a fact that standard bank statements have an address on them. I then asked her to find me a bank statement in her loan books that has an address on it. She left an came back an told me she couldnt find one but she knows for sure that they have. I then asked her to please escalate this matter to the regional manager. She then again, with her stinking attitude told me shes not going to do that because the regional manager is busy in CTN. This lady was not prepared to help me at all! I then INSTRUCTED HER to call fica and explain the document i had brought of which she asked one of the consultants to. The call was not made in front of me and so they came back to tell me that they cant help me.The bad attitude from the branch manager was absolutely appalling! Its put me off!