A BITTER AND DISAPPOINTED CLIENT

About a month ago I wrote a complaint about my account being blocked without my knowledge. Been to the branch several times to submit proof of payment and all they need to unlock it, been there to get feedback and try to speed up the process but all my efforts have failed. After having complained here on Hello Peter I got a call from the bank and they promised to help sort it out, after two weeks of he call I got an SMS saying that they will contact me as soon as there is feedback but a whole two weeks has went by.. I am still dealing with the frustration of having money in my account but I cant utilise it. My kid cant go to school, I cant pay bills, debt is accumulating and I am really frustrated and so disappointed, I am actually very bitter about the banking service, the employees have no sense of urgency at all. They promise to stay in contact but they do not when you are the one who contacts them Client care is not able to assist, how does one query take more than a month to resolve? Im just being sent from pillar to post.. I have never seen such incompetence. Can my account be unlocked...