A bank without money!???

<p>Today (30/05/2016) I visited Capitec Three Rivers to withdraw cash. I had to go in the branch as I needed specific change and notes which the ATM's do not give. When going into the branch, the half-asleep lady manning the ticketing machine advised that they do not have cash and I would not be able to withdraw what I needed. Shocked by her respons I questioned how this could be as they are a bank...who offers financial services and....MONEY! I then called a manger to ask if this was true. It was! I could not get cash from my bank??? I was advised by the manager to withdraw cash from the ATM (which would not have the notes I needed) and go to another bank to request the correct change. Frustrated by my situation I ended our conversation prematurely and left, however I would like to leave a message for this manager and for Capitec Bank; I have taken your blatent diregard to my saftey (by carrying money to another bank to get it exchanged for what I needed) as a clear message that my needs are no longer met by banking with you and I will take your advise by using another bank. My husband and I will have an account open elsewhere by the end of the week. This bank will operate correctly by having cash available for their customers when needed. The only thing I can do now is laugh at the fact that Capitec is a bank that cannot offer me cash!? What a joke!</p>