1 reviews | Active since Jun 2011
A bank with too much money???
<p>Recently, I am never able to use your cash accepting ATM at Preller Square Bloemfontein. It doesn't matter if I go early morning, at lunch or later in the day. When I enquired in store, I get a blaźe answer of " the ATM is too full". Is it so full that it never gets emptied, or are you a bank that just can't handle money effectively?</p> <p> </p> <p>I would thus like to #AskWhy your ATM is never operational? </p> <p> </p> <p>Fix this issue pronto....and don't give me another flippant answer that you're doing all you can, and it'll be sorted as soon as possible...that isn't good enough anymore...</p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
Thank you for allowing us the time to investigate your complaint.
We understand that you were contacted and the matter is now resolved.
Please accept my sincere apology for your negative service experience and for the inconvenience caused.
Complaint Management
Capitec Bank
Good day
Thank you for allowing us the time to investigate your complaint.
We understand that you were contacted and the matter is now resolved.
Please accept my sincere apology for your negative service experience and for the inconvenience caused.
Complaint Management
Capitec Bank
Yes I was contacted, however the matter was not resolved. The regional manager called me, but had no intention of resolving the matter, she simply insisted that the ATM is always full because too many business people deposit cash, which I found to be a rather feeble excuse.
She then goes on to defend the rude staff by insinuating that if so many people had to ask why the ATM is full, they should be allowed to be flippant with every customer.
Furthermore she says that Capitec is such a new and small bank that we can't compare them to bigger banks like absa and fnb??? This begs the question why Capitec has asked us to "#AskWhy" to our other banks, if you didn't intend to be compared to other banks. Given the above response I think this regional manager is not fit for the job, and I will thus be reducing my star rating to 1/5 from 3/5
Yes I was contacted, however the matter was not resolved. The regional manager called me, but had no intention of resolving the matter, she simply insisted that the ATM is always full because too many business people deposit cash, which I found to be a rather feeble excuse.
She then goes on to defend the rude staff by insinuating that if so many people had to ask why the ATM is full, they should be allowed to be flippant with every customer.
Furthermore she says that Capitec is such a new and small bank that we can't compare them to bigger banks like absa and fnb??? This begs the question why Capitec has asked us to "#AskWhy" to our other banks, if you didn't intend to be compared to other banks. Given the above response I think this regional manager is not fit for the job, and I will thus be reducing my star rating to 1/5 from 3/5