JG
Justine G

1 reviews | Active since Oct 2014

31 Dec 2021, 15:20

A bank who knows nothing about service or ***** support

Dudu kheswa so called manager is shocking and unbelievable as a capitec manager with no people skills whatsoever! She says their so no one higher then her in the branch to help and insisting i still deposit funds into account that was de*****ed and reported a year ago. I was de*****ed on my capitec account and immediately alerted Capitec and they still continued to change me fees and more fees for all the ******* transactions i had no access to my account on. They had someone else name and email on the account details. I've got all the proof from their own system i took photos from when i was trying to solve.

Clearly this ***** happen from within Capitec as you always need finger print to change details. I was blocked out of account and now they demanding i pay in to get my account closed! Every time i can to the bank they said they cannot issue q new cars, because they had no new cards. I spent fortune on travel and part-time fees for nothing. On top of this they still have not called me back to advise of investigation results or refund the money.

Don't back with captured this is the streets they don't share with you. Clearly an inside job on the *****.

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Jan 2022, 08:27
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply24 Feb 2022, 08:53
Official
Hi James 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank