0

I saw on my statement an amount of R350 that gone off for Vodacom in Johannesburg. My Ref number at the branch was #***6. I went in to query it, and the lady phoned enquiries and they said that Capitec can not be hold responsable for this transaction, because my pin was used. I said to her, my card is with me and only myself is using this card, and I was not even in Johannesburg that day. This is rediculios, she said if I want them to investigate it is going to cost R80 and I must get a new card and pin, and that will be another R70. I did not do a vodacom transaction, and I was not in Johannesburg that day. How do you explain that to me?