*****

I am very unhappy with the level of service from the ***** department, I had logged a case on the 17th of July and there is no communication whatsoever regarding my case, i was informed this may take 7 days, this timeframe had passed and there is no feedback of even acknowledgement from Capitec assuring me that they are working on this, where is customer service? where is empathy?.... I rep**** on this company to handle my finances, my whole livelihood depends on it I am sitting here out of money and you promised to get my money back, you requested document from SAPS and a case number and i delivered on that ON TIME!.. I was ****** R1950. I need it back i worked so hard for it and the least you could do is keep me up to date, this is terrible, I would not recommend this bank to any one, please resolve my issue and i shall look elsewhere to Bank with... Please look into my case ASAP.