79 days and no response from Capitec Clientcare Email

I requested a signed copy of my Loan Agreement on the 19th of March 2023 Ten days later I sent a follow up email with the automatic incident nr *** that was given to me

Up until now I have had no communication from Capitec in this regard - 79 days later.

I have now realized that when you come and complain here on Hello Peter it is a matter of hours and then "****" you get a response

So Capitec - seeing that your clientcare email does not yield results, can I please have a copy of my original agreement for loan ***

If you need futher information you can contact me