7 reference numbers zero progress

My cellphone was ****** on 20 January 2024 and my Capitec bank account cleaned out with the last money taken after the account had been blocked. To date 23 February 2024, over a month later, I have 7 reference numbers, 25 phone calls of which none were for me regarding any of the 7 reference numbers and I am still hitting a brick wall even though I had been informed it takes 20 working days to investigate- that from reference number 1. Capitec does not communicate or solve issues.