***7

Dear Sir/Madam,

This email is to follow up on my ***** case, reference number ***7. I reported the *****ulent activity on 11/28/24 and subsequently submitted an affidavit 2 days later as requested.

Given the time that has elapsed since I initially reported the ***** and provided the necessary documentation, I had anticipated that you would have already accessed the *****ulent account and initiated the refund process.

I understand that investigations can take time; however, I am concerned about the lack of updates on the progress of this matter. I kindly request a prompt update on the status of the investigation and an estimated timeframe for the resolution of this issue.

I trust that you will prioritize the resolution of this matter and provide the necessary support to rectify this situation as quickly as possible.

Sincerely,

Mzikazi