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<p>Good day All.</p> <p> </p> <p>I have never experienced worse services like this from Capitec in my life, my is unable to speak, I transferred him funds from FNB to his account please see the attachment , he mentioned that they are no funds received as he did not receive a sms from capitec,</p> <p> </p> <p>I call capitec bank on the 20.05.2016 to check if the funds received, I spoke to Mandisa Nkonza Ref number ***2 who told me yes they are funds into the account which I was happy with her services but unsure as my father still insisted that they is nothing, I then call again and I spoke to the Busisiwe Nqabeni *** , who told me to get a power of attorney like really ? do you know how to get that or we just telling people to get that? To get a power of attorney is not easy, I have to request a judge to stand in front on me and my father I have to pay the judge as I will be the one who is seeking help from him, and they further said I need to take that paper that I could possibly pay thousands for and take my father to the branch, what will he say when he get there because he can’t speak, I told them my father is in Protea glen and I’m in Limpopo Ga-kgapane, I am unable to go to jhb and he can’t come to Ga-kgapane which I believe it is not fair enough,</p> <p> </p> <p>And the supervisor now tells me I should take his details to the branch and I am asking her what will be do ne without my father’s fingerprints she says she doesn’t know they will see what they can. Like really I am not stupid hle, they will; tell me with my father’s fingerprints to access the account, this supervisor is also stupid or unsure of what to say to me, I then speak to a team leader Lerato Mogale *** who is so unable to assist me even if I confirm CPA (customer protection act) Every call centre use that. they is no detail I don’t know with my father, all I need is a yes or a no. I am not asking to move funds from one account to the next, I need confirmation, They telling me ka ***** like really ? should I go through this hassle to get a yes or a no?</p> <p> </p> <p>One more thing I need this supervisor to call me and ask forgiveness for the attitude provided to me,</p> <p> </p> <p>K****tso Molefe #***</p> <p> </p> <p>I paid R7000 on my father’s account,</p> <p> </p> <p>ID number *** </p> <p>account number ***</p> <p>Mbongeni Watson Majozi </p> <p>10720 Mexican poppy street Protea glen Extension 12 Soweto 1819.</p>