60 month investment

I so upset. PLEASE MAKE 100% sure before you invest money @ Captec bank. The consultants don't know there work. I invest money for 60 month. I am a oldery so I ask spesially that if I need money if I can loosen part of that THE CONSULTANT ONLY INVEST IT FOR ONE TIME. KNOW I DID LOOSEN THAT 1 TIME I GOT A STROKE AND NOW THAT I ONLY NEED R10 000 THEY SAID NO. PLEASE THINK 2 BEFORE INVEST AT CAPITEC. I did speak now to customer care and she confirm that. I am soooo cross know. I got money but don't use it??????