*****

Horrible banking service; *****

I was de*****ed, rushed to branch and they said they can't help and need to call client care. I called them and they said they have stopped the Capitec business cards where ***** payment was made into. Fast forward, after I submitted case number and affidavits, one account is still active and operating. I then called them but was advised that I need to call a different department imagine. They said investigation is ongoing until today. Over 40k paid and one of the ***** account is probably still committing the same crime over and over again. I called them everyday and no one even knows the status of the query, I spent over 700 rands on airtime but still no direction. I'm even thinking that someone is probably conspiring with this people. How can the whole bank not know what is happening with retrieving funds from blocked accounts. When I call business side they say the case is with retail side.

And retail side says they have requested information from business side but business side says no request of any information. Absolutely horrible banking services.

In addition to this, they say another reference was created,