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I received an sms from Capitec notifying me that my account will be paused unless I submit documentation to an email or go to a branch. I went to the Hazeldean branch and Jena said it’s updated, on the 12th December they paused my account and I immediately went to the same branch and spoke to the same person, I submitted my documentation and on the 17th I called the customer care line and I spoke to Lithemba and she said my documentation was never received and the email address I sent to (to one I was given by the agent Jena) isn’t in their system and I emailed my documentation again to the customer care email and they responded that they received everything and my review will take 48 hours. Today it’s the 20th and my account is still paused, I called customer care again and this time spoke to Thapelo and he told me to re-do everything I have been told to do initially because it wasn’t loaded in the system. 8 days later. Capitec is so ***********, I hope this review assists anybody is considering this bank as an option, DO NOT OPEN AN ACCOUNT WITH THEM. When you open an account you don’t go through all the hassle. I wish I had read the reviews before hand. All my hard earned money is blocked during the festive season, I can’t even pay my bills.