LR
Lucynder R
1 reviews | Active since Sept 2021
20 Jan 2026, 16:33
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Hi Capitec bank. I was on debt review and settled all my account and received my paid-up letter and clearance certificate. Capitec is still flagging me and showing my credit card is still open. Can you please update my status.
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Replies (8)
Capitec Bank's replyOfficial
20 Jan 2026, 16:38I’m really sorry you’re going through this, after settling all your debts and getting your paid‑up letters and a clearance certificate, it’s very frustrating to still be flagged
Capitec Bank's reply20 Jan 2026, 16:38
Official
I’m really sorry you’re going through this, after settling all your debts and getting your paid‑up letters and a clearance certificate, it’s very frustrating to still be flagged
Capitec Bank's replyOfficial
20 Jan 2026, 16:38When you finish debt review, all credit providers must update your status with:
✔️ The National Credit Regulator (NCR)
✔️ The credit bureaus (TransUnion, Experian, Compuscan, XDS)
Capitec Bank's reply20 Jan 2026, 16:38
Official
When you finish debt review, all credit providers must update your status with:
✔️ The National Credit Regulator (NCR)
✔️ The credit bureaus (TransUnion, Experian, Compuscan, XDS)
Capitec Bank's replyOfficial
20 Jan 2026, 16:38However, some banks including Capitec, may delay updating your internal account status, especially if a credit card or loan was involved.
Capitec Bank's reply20 Jan 2026, 16:38
Official
However, some banks including Capitec, may delay updating your internal account status, especially if a credit card or loan was involved.
Capitec Bank's replyOfficial
20 Jan 2026, 16:41Please email *** with all the documents. Updating the internal status usually takes 3–7 working days.
Updating at the credit bureau may take up to 21 days after Capitec submits it.
Capitec Bank's reply20 Jan 2026, 16:41
Official
Please email *** with all the documents. Updating the internal status usually takes 3–7 working days.
Updating at the credit bureau may take up to 21 days after Capitec submits it.
Capitec Bank's replyOfficial
20 Jan 2026, 16:43When you finish debt review, all credit providers must update your status with:
✔️ The National Credit Regulator (NCR)
✔️ The credit bureaus (TransUnion, Experian, Compuscan, XDS)
Capitec Bank's reply20 Jan 2026, 16:43
Official
When you finish debt review, all credit providers must update your status with:
✔️ The National Credit Regulator (NCR)
✔️ The credit bureaus (TransUnion, Experian, Compuscan, XDS)
Capitec Bank's replyOfficial
20 Jan 2026, 16:50Is there anything else I can assist you with?
Capitec Bank's reply20 Jan 2026, 16:50
Official
Is there anything else I can assist you with?
Capitec Bank's replyOfficial
20 Jan 2026, 17:00You are welcome🌸. It's been a pleasure assisting you today. Thank you for contacting Capitec Bank. Feel free to contact us again should you need further assistance. Kindly note no further response is required from you as our chat will now be closed.🤗🌈
Capitec Bank's reply20 Jan 2026, 17:00
Official
You are welcome🌸. It's been a pleasure assisting you today. Thank you for contacting Capitec Bank. Feel free to contact us again should you need further assistance. Kindly note no further response is required from you as our chat will now be closed.🤗🌈
Capitec Bank's replyOfficial
23 Jan 2026, 11:24Hello LUCYNDER
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Capitec Bank's reply23 Jan 2026, 11:24
Official
Hello LUCYNDER
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank