Item: Capitec Bank
Rating: 1
Author: Euneda R

Capitec Bank's replyOfficial

30 Nov 2017, 12:27

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank's reply30 Nov 2017, 12:27

Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

ER

Euneda R's updateReviewer Update

30 Nov 2017, 14:18

I have gone into the bank and the branch manager assisted me in getting a new card. and Explaining process of blocking my card on the app. In reality this would have been a 5 minute conversation tops, if my call was answered. You really have to check your staff at the call center. You can not take 1 hour 15 minutes + to answer a call to your call center! I had to put down the line as we had a meeting to attend to. After the meeting I went to the nearest Capitec branch and got the answers I needed and then resolve my query. A call center CANNOT take so long to answer a call! Please fix your call center and the staff! My experience in Capitec bank has always been awesome and quick. This is my first time complaining about Capitec.

ER

Euneda R's update30 Nov 2017, 14:18

Reviewer Update

I have gone into the bank and the branch manager assisted me in getting a new card. and Explaining process of blocking my card on the app. In reality this would have been a 5 minute conversation tops, if my call was answered. You really have to check your staff at the call center. You can not take 1 hour 15 minutes + to answer a call to your call center! I had to put down the line as we had a meeting to attend to. After the meeting I went to the nearest Capitec branch and got the answers I needed and then resolve my query. A call center CANNOT take so long to answer a call! Please fix your call center and the staff! My experience in Capitec bank has always been awesome and quick. This is my first time complaining about Capitec.

Capitec Bank's replyOfficial

30 Nov 2017, 14:58

Hi Euneda

Thank you for bringing your matter to our attention.

As discussed with your telephonically, you confirmed being happy with the assistance and explanation provided in closure of your matter.

Kind regards

Donorique (Complaint Management Officer)

Capitec Bank's reply30 Nov 2017, 14:58